What to Look For in a Car Wash Employee
As you may know, it’s not easy to keep your car wash running smoothly. Applicants often see car wash jobs as something anyone can do. As any business owner can attest to, a car wash employee must be dedicated and possess the right qualities for the job. Here are some of the traits you need to look for in any prospective employee:Experience Washing Cars
If you look at a car wash employee job description, it is not an entry level job. The applicant must demonstrate a true passion for cleaning cars. They should not be afraid to get their hands dirty and should be at ease working on their feet for hours at a time, whether it’s hot or cold. The employee must be familiar with the required duties and how each fits into the day’s work.Safety-Minded
There are many hazards in a car wash. The job is often fast paced to keep up with demand. The employee should know where E-STOPS are and how to use them. They must have first-hand knowledge of car wash basics, including when to stop and retract a vehicle if there’s any doubt or concern.Workers also need to know how to perform lock-out safety procedures before any type of equipment maintenance or repair.
Professional Appearance
A clean, professional appearance leaves a good impression on customers and represents your brand. While on the clock, workers should be properly attired and groomed. A clean image means being well-dressed and rested. If a worker is out partying all night before work, they won’t be able to stay on top of every task. Professionalism and quality of service are directly related.Experience with Customer Service
That brings us to the next item on the list. No matter how great you wash a car or vacuum out the interior, customer service leaves the greatest impression. Your clients will remember most how they were treated. Employees need to speak enthusiastically and positively about your services and solve the customer’s problems before they leave.Good Communicator
Make sure the employee understands the importance of clear communication, whether with management, co-workers, and customers. A car wash job not only involves person-to-person communication, but also using email and voicemail. The worker should be able to identify and cater to individuals with different communication styles. Having a friendly face and attitude is beneficial as well.Basic Car Knowledge
It goes to say that a car wash employee should know a bit about cars. Getting in and moving cars is one of the major car wash employee duties, so they must have a driver’s license. If the worker is totally naive, they may end up totaling a customer’s luxury car, which is certainly not good for business.How to Attract the Right Employees
To attract candidates with the appropriate level of skill and customer service, it helps to:- Offer Competitive Wages: Attracting a successful hire requires paying substantially more than minimum wage, which many states have passed laws to bring to $15 an hour over time.
- Write a Detailed, Accurate Job Description: A car wash employee job description should specify key activities and desired end results, so you can attract candidates who share your values.
- Implement a Multistage Interview Process: Know the behavioral characteristics you’re looking for in a hire; proper ad placement, call screening, and in-person interviews enable you to see how they answer questions and demonstrate common sense in various situations.